Borderless - BlindPay · BlindPay API — BRL payouts via PIX failing for some transactions – Incident details

Experiencing partial outage

BlindPay · BlindPay API — BRL payouts via PIX failing for some transactions

Resolved
Partial outage
Started about 1 month agoLasted about 5 hours

Affected

BlindPay

Partial outage from 10:48 PM to 3:35 AM

BlindPay API

Partial outage from 10:48 PM to 3:35 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved. Pix payins and payouts are processing normally again.
  • Monitoring
    UTC
    Monitoring
    Payins are back to processing normally. Payouts are still experiencing some slowness; we are monitoring until processing times fully recover.
  • Update
    UTC
    Update
    The upstream provider has publicly confirmed the root cause: instability in the communication with the Central Bank affecting PIX processing. A fix is being implemented on their side. Failed payouts remain automatically refunded and incoming PIX payments will confirm automatically once processing resumes.
  • Update
    UTC
    Update
    BRL payins via PIX are also affected: incoming PIX payments are confirming slower than usual since 22:00 UTC and will complete automatically once the provider recovers - no action is needed. Failed BRL payouts continue to be automatically and fully refunded to the source wallet; no funds are at risk. Other currencies and rails are operating normally.
  • Identified
    UTC
    Identified
    Since 22:01 UTC, some BRL transactions via PIX are failing due to an issue at an upstream payment processing provider. The provider is aware and working on a resolution. Affected transactions were automatically and fully refunded to the source — no action is needed. Other currencies and payment rails are operating normally. We will post an update here as soon as processing is back to normal.