Affected Components: Infinia API

Sep 25, 16:07:05 GMT+0
Identified - Scheduled infrastructure maintenance, with an expected downtime of less than 30 minutes. This maintenance is part of our ongoing efforts to strengthen our security and operational standards as we work toward our SOC 2 Type II and ISO 27001 certifications. During this time, requests to our API may fail, and webhooks may be delayed. Any delayed webhooks will be processed shortly after the service is restored. We appreciate your understanding as we continue investing in the security, reliability, and resilience of our infrastructure..

Affected Components: Infinia API

Sep 25, 16:07:46 GMT+0
Identified - Scheduled infrastructure maintenance, with an expected downtime of less than 30 minutes. This maintenance is part of our ongoing efforts to strengthen our security and operational standards as we work toward our SOC 2 Type II and ISO 27001 certifications. During this time, requests to our API may fail, and webhooks may be delayed. Any delayed webhooks will be processed shortly after the service is restored. We appreciate your understanding as we continue investing in the security, reliability, and resilience of our infrastructure..

Duration: 30 minutes

Affected Components: Bridge Orchestration API

Sep 25, 21:40:02 GMT+0
Identified - Please be advised that our upstream MXN provider will be performing system maintenance on September 26, 12:30pm - 1:00pm UTC. During this period, delays in the settlement of payments are expected. Any deposits sent during this window that are delayed will be queued for processing and complete once the maintenance is finished..

Sep 26, 12:30:01 GMT+0
Identified - Maintenance is now in progress.

Sep 26, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 20 minutes

Affected Components: Infinia API

Sep 24, 22:25:01 GMT+0
Investigating - We are currently investigating an issue where the service is not responding as expected. Error: An internal server error occurred..

Sep 24, 22:45:02 GMT+0
Resolved - Resolved. The service is currently responding as expected. The previous error is no longer observed. We will continue monitoring..

Duration: 1 hour

Affected Components: Infinia API

Sep 15, 11:15:03 GMT+0
Investigating - We are currently investigating an issue where the service is not responding as expected. Error: Request failed with status code 503.

Sep 15, 12:15:14 GMT+0
Resolved - Resolved. The service is currently responding as expected. The previous error is no longer observed. We will continue monitoring..

Affected Components: Alfred API

Sep 11, 14:00:01 GMT+0
Investigating - We are currently investigating an issue where the service is not responding as expected. Error: getaddrinfo ENOTFOUND pennyapi-service.alfredpay.app.

Affected Components: Vendors

Sep 7, 22:48:00 GMT+0
Investigating - Due to a technical issue, Bridge developers may experience delays in receiving responses after submitting support tickets. We’re actively working to resolve the issue and will respond as soon as possible..

Sep 7, 22:48:01 GMT+0
Resolved - This incident has been resolved..

Duration: 12 hours and 49 minutes

Affected Components: BlindPay API

Aug 22, 07:05:59 GMT+0
Monitoring - We are monitoring intermittent delays affecting crypto and stablecoin settlement on some transactions. Fiat rails (PIX, ACH, wire, SWIFT) are operating normally. Affected transactions are not lost; they will complete automatically once processing catches up. No action is needed on your end. We will post an update here as soon as things are back to normal..

Aug 22, 19:55:01 GMT+0
Resolved - Stablecoin settlement is back to normal and all delayed transactions have completed. No funds were affected. Fiat rails were operating normally throughout..

Duration: 2 hours and 55 minutes

Affected Components: Phone Verification, Bitso Website 🖥, 2FA, Identity Proofing, Bitso Mobile 📱

Aug 14, 15:55:02 GMT+0
Identified - On August 21st, 2026, from 10:00 to 12:55 UTC, we will be performing scheduled maintenance on our core authentication server to improve system stability and performance. While our core systems will remain active, users accessing Bitso via Web and the Mobile App will experience temporary service interruptions. During this 2-hour and 55-minute window, the following functions will be temporarily unavailable on Bitso Web and the Bitso Wallet App (iOS & Android): Logins & Logouts: users will be unable to start or end sessions. Token refresh: active web/app sessions may expire and will not automatically renew. Step-up authentication: any action requiring secondary verification (2FA) will be paused. Identity verification: self-service credential resets and liveness checks will be offline. Your balance and assets remain completely safe and unaffected. Since logins will be disabled, users will be unable to initiate manual withdrawals via the interface during this window so we suggest to plan urgent transfers accordingly. Incoming transfers will continue to be processed and credited normally. *Important note for API users: API operations, including automated deposits, withdrawals, trading will not be affected by this maintenance. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ------------------------------ Realizaremos un mantenimiento programado en nuestro servidor de autenticación para mejorar la estabilidad y el rendimiento del sistema. El proceso iniciará el 21 de agosto a las 04:00 MXT | 05:00 COT | 07:00 ART, el cual tendrá una duración de 2 horas 55 minutos. Aunque nuestros sistemas centrales permanecerán activos, los usuarios que accedan a Bitso a través de la Web y la App experimentarán interrupciones temporales en el servicio. Durante esta ventana de 2 horas y 55 minutos, las siguientes funciones no estarán disponibles temporalmente en Bitso Web y la App Bitso (iOS y Android): Inicios y cierres de sesión: los usuarios no podrán iniciar ni finalizar sesiones. Renovación de tokens: es posible que las sesiones activas en la web o la app caduquen y no se renueven automáticamente. Autenticación secundaria: cualquier acción que requiera verificación secundaria (2FA) será pausada. Verificación de identidad: los restablecimientos de credenciales y verificaciones biométricas estarán deshabilitados. Tu saldo y tus activos permanecen completamente seguros y no se verán afectados. Debido a que los inicios de sesión estarán deshabilitados, los usuarios no podrán realizar retiros manuales a través de la interfaz durante este periodo, por lo que sugerimos planificar sus transferencias con antelación. Las depósitos seguirán procesándose y acreditándose con normalidad. *Nota importante para usuarios de API: las operaciones vía API, incluidos los depósitos y retiros automáticos, así como el trading, no se verán afectados por este mantenimiento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com. ------------------------------ No dia 21 de agosto de 2026, das 07:00 às 09:55 BRT, realizaremos uma manutenção programada em nosso servidor de autenticação principal para melhorar a estabilidade e o desempenho do sistema. Embora nossos sistemas centrais permaneçam ativos, os usuários que acessarem a Bitso via Web e App enfrentarão interrupções temporárias no serviço. Durante este intervalo de 2 horas e 55 minutos, as seguintes funções ficarão temporariamente indisponíveis na Bitso Web e no App Bitso (iOS e Android): Logins e logouts: os usuários não conseguirão iniciar ou encerrar sessões. Renovação de tokens: as sessões ativas na web ou no app podem expirar e não serão renovadas automaticamente. Autenticação secundária: qualquer ação que exija verificação secundária (2FA) será pausada. Verificação de identidade: as redefinições de credenciais e verificações biométricas estarão desativadas. Seu saldo e seus ativos permanecem completamente seguros e não serão afetados. Como os logins estarão desativados, os usuários não poderão realizar saques manuais pela interface durante este período, por isso sugerimos planejar suas transferências com antecedência. Os depósitos continuarão sendo processados e creditados normalmente. *Nota importante para usuários de API: as operações via API, incluindo depósitos e saques automáticos, bem como o trading, não serão afetadas por esta manutenção. Se precisar de ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com..

Aug 21, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 21, 12:55:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 46 minutes

Affected Components: BlindPay API

Aug 19, 22:48:54 GMT+0
Identified - Since 22:01 UTC, some BRL transactions via PIX are failing due to an issue at an upstream payment processing provider. The provider is aware and working on a resolution. Affected transactions were automatically and fully refunded to the source — no action is needed. Other currencies and payment rails are operating normally. We will post an update here as soon as processing is back to normal..

Aug 19, 23:00:03 GMT+0
Identified - BRL payins via PIX are also affected: incoming PIX payments are confirming slower than usual since 22:00 UTC and will complete automatically once the provider recovers - no action is needed. Failed BRL payouts continue to be automatically and fully refunded to the source wallet; no funds are at risk. Other currencies and rails are operating normally..

Aug 20, 01:00:04 GMT+0
Identified - The upstream provider has publicly confirmed the root cause: instability in the communication with the Central Bank affecting PIX processing. A fix is being implemented on their side. Failed payouts remain automatically refunded and incoming PIX payments will confirm automatically once processing resumes..

Aug 20, 02:55:04 GMT+0
Monitoring - Payins are back to processing normally. Payouts are still experiencing some slowness; we are monitoring until processing times fully recover..

Aug 20, 03:35:02 GMT+0
Resolved - This incident has been resolved. Pix payins and payouts are processing normally again..

Duration: 2 hours

Affected Components: Bank Transfer (SPEI)

Aug 18, 11:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 18, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Aug 14, 15:05:02 GMT+0
Identified - We will conduct scheduled maintenance on Tuesday, August 18th, 2026, from 11:00 to 13:00 UTC. During this window, deposits and withdrawals for SPEI will be unavailable. We expect services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. --------------------------------------------------- Realizaremos tareas de mantenimiento programadas el martes 18 de agosto de 2026, de 05:00 a 07:00 MXT. Durante este periodo, no estarán disponibles los depósitos ni los retiros de SPEI. Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecen protegidos en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de Atención al Cliente en https://support.bitso.com/..

Duration: 7 hours and 15 minutes

Affected Components: BlindPay App, BlindPay API

Aug 17, 14:19:43 GMT+0
Identified - Transactions on the Polygon network are experiencing delays. No funds are at risk; affected transactions are held safely and complete automatically once processing resumes. Transfers on other networks are unaffected. We are working with our infrastructure provider to restore normal processing times..

Aug 17, 17:25:02 GMT+0
Monitoring - New transactions on Polygon are processing normally again. A small number of payments initiated during the incident window are still delayed while we work with our infrastructure provider to complete them. No funds are at risk..

Aug 17, 21:35:02 GMT+0
Resolved - All affected payments have been completed. What happened: between roughly 9:20am and 10:30am ET, the Polygon network became heavily congested and blockchain transactions took far longer than usual to confirm, causing some payments initiated in that window to remain in processing longer than expected. Funds were safe at all times, and every affected payment has now been delivered. We also shipped three improvements: our send logic now backs off and retries for hours instead of minutes so congestion cannot outlast it; slow transactions are now watched for up to 24 hours with immediate alerting instead of timing out; and a self-healing check now detects any transaction that completes on-chain after the wait window, finalizes the payment and delivers the webhook automatically..

Affected Components: Bridge Cards API, Bridge Orchestration API, Bridge Wallets API, Bridge Webhooks, Bridge Customers API

Aug 13, 19:34:00 GMT+0
Investigating - We are aware that developers are receiving API errors and are actively investigating this issue. We will share another update with you as soon as we have more information..

Aug 13, 19:34:01 GMT+0
Resolved - This incident has been resolved..

Duration: 1 hour and 14 minutes

Aug 12, 21:01:31 GMT+0
Investigating - We are currently experiencing issues affecting WIRE, ACH and SEPA Payments. Due to this, the mentioned services are operating with degraded performance. Rest assured that your funds will remain secure at all times. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ---------------------------------- Actualmente estamos experimentando problemas que afectan a los pagos por WIRE, ACH y SEPA. Debido a esto, los servicios mencionados presentan un rendimiento degradado. Ten la seguridad de que tus fondos permanecerán seguros en todo momento. Si requieres más asistencia, no dudes en contactar a nuestro equipo de Atención a Clientes en https://support.bitso.com. ---------------------------------- No momento, estamos enfrentando problemas que afetam os pagamentos via WIRE, ACH e SEPA. Por conta disso, os serviços mencionados estão com um desempenho instável. Tenha a certeza de que seus fundos permanecerão seguros em todos os momentos. Se precisar de mais ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com..

Aug 12, 21:25:02 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 12, 22:15:02 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 55 minutes

Affected Components: Bitso Mobile 📱, Phone Verification, Bitso Website 🖥, 2FA, Identity Proofing

Aug 3, 15:05:02 GMT+0
Identified - On August 7th, 2026, from 03:00 to 05:55 UTC, we will be performing scheduled maintenance on our core authentication server to improve system stability and performance. While our core systems will remain active, users accessing Bitso via Web and the Mobile App will experience temporary service interruptions. During this 2-hour and 55-minute window, the following functions will be temporarily unavailable on Bitso Web and the Bitso Wallet App (iOS & Android): Logins & Logouts: users will be unable to start or end sessions. Token refresh: active web/app sessions may expire and will not automatically renew. Step-up authentication: any action requiring secondary verification (2FA) will be paused. Identity verification: self-service credential resets and liveness checks will be offline. Your balance and assets remain completely safe and unaffected. Since logins will be disabled, users will be unable to initiate manual withdrawals via the interface during this window so we suggest to plan urgent transfers accordingly. Incoming transfers will continue to be processed and credited normally. *Important note for API users: API operations, including automated deposits, withdrawals, trading will not be affected by this maintenance. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. ---------------------------------------------------------- Realizaremos un mantenimiento programado en nuestro servidor de autenticación para mejorar la estabilidad y el rendimiento del sistema. El proceso iniciará el 6 de agosto a las 21:00 MXT | 22:00 COT, y el 7 de agost a las 00:00 ART. Aunque nuestros sistemas centrales permanecerán activos, los usuarios que accedan a Bitso a través de la Web y la App experimentarán interrupciones temporales en el servicio. Durante esta ventana de 2 horas y 55 minutos, las siguientes funciones no estarán disponibles temporalmente en Bitso Web y la App Bitso (iOS y Android): Inicios y cierres de sesión: los usuarios no podrán iniciar ni finalizar sesiones. Renovación de tokens: es posible que las sesiones activas en la web o la app caduquen y no se renueven automáticamente. Autenticación secundaria: cualquier acción que requiera verificación secundaria (2FA) será pausada. Verificación de identidad: los restablecimientos de credenciales y verificaciones biométricas estarán deshabilitados. Tu saldo y tus activos permanecen completamente seguros y no se verán afectados. Debido a que los inicios de sesión estarán deshabilitados, los usuarios no podrán realizar retiros manuales a través de la interfaz durante este periodo, por lo que sugerimos planificar sus transferencias con antelación. Las depósitos seguirán procesándose y acreditándose con normalidad. *Nota importante para usuarios de API: las operaciones vía API, incluidos los depósitos y retiros automáticos, así como el trading, no se verán afectados por este mantenimiento. Si necesitas ayuda, no dudes en ponerte en contacto con nuestro equipo de Soporte al Cliente en https://support.bitso.com. ----------------------------------------------------------- No dia 7 de agosto de 2026, das 00:00 às 02:55 BRT, realizaremos uma manutenção programada em nosso servidor de autenticação principal para melhorar a estabilidade e o desempenho do sistema. Embora nossos sistemas centrais permaneçam ativos, os usuários que acessarem a Bitso via Web e App enfrentarão interrupções temporárias no serviço. Durante este intervalo de 2 horas e 55 minutos, as seguintes funções ficarão temporariamente indisponíveis na Bitso Web e no App Bitso (iOS e Android): Logins e logouts: os usuários não conseguirão iniciar ou encerrar sessões. Renovação de tokens: as sessões ativas na web ou no app podem expirar e não serão renovadas automaticamente. Autenticação secundária: qualquer ação que exija verificação secundária (2FA) será pausada. Verificação de identidade: as redefinições de credenciais e verificações biométricas estarão desativadas. Seu saldo e seus ativos permanecem completamente seguros e não serão afetados. Como os logins estarão desativados, os usuários não poderão realizar saques manuais pela interface durante este período, por isso sugerimos planejar suas transferências com antecedência. Os depósitos continuarão sendo processados e creditados normalmente. *Nota importante para usuários de API: as operações via API, incluindo depósitos e saques automáticos, bem como o trading, não serão afetadas por esta manutenção. Se precisar de ajuda, não hesite em entrar em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com..

Aug 7, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 7, 05:55:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 55 minutes

Affected Components: dYdX (DYDX), Debit Card Transfer, EUR stablecoins (EUR), Cardano (ADA), Loopring (LRC), Bitcoin (BTC), Dai (DAI), Bank Transfer (COELSA), Phone Verification, Tigres (TIGRES), NEAR (NEAR), PEPE (PEPE), PIX, POPCAT (POPCAT) - Solana Network, Paris Saint-Germain Fan Token (PSG), Gala (GALA), Lido DAO (LDO), Bitso Mobile 📱, Bitso Alpha 📈, Bitso Trading Engine 🚀, Bitso Transfer 📲, Balancer (BAL), Tether USD (Ethereum network) (USDT), TrueUSD (TUSD), Dogwifhat (WIF) - Solana Network, Aave Token (AAVE), Bitso Website 🖥, Shiba Inu (SHIB), Avalanche (AVAX), Axie Infinity (AXS), Email Notifications, Curve DAO (CRV), 2FA, Solana SPL Token, Arbitrum (ARB), Maker (MKR), Enjin (ENJ), Bitso Alpha Mobile 📱, Bitso API 🤖, Chiliz (CHZ), Identity Proofing, BAT (BAT), Fantom (FTM), Ether (arb) (ETH), ATOM (ATOM) - Cosmos Hub Network, Synthetix (SNX), XRP (XRP), Litecoin (LTC), Ether (eth) (ETH), Ether ERC20 Token, Chainlink Token (LINK), Bitso Business, yearn.finance (YFI), FC Barcelona Fan Token (BAR), MANA (MANA), The Graph (GRT), Quant (QNT), Stellar (XLM), SushiSwap (SUSHI), Dogecoin (DOGE), Tether USD (Tron network) (USDT), Uniswap (UNI), Bitcoin Cash (BCH), BONK (BONK) - Solana Network, Render (RENDER) - Solana Network, ApeCoin (APE), PAX Gold (PAXG), Hedera (HBAR), TED, Bitso Card, TRON (TRX), Toncoin (TON) - Toncoin Network, Bank Transfer, Algorand (ALGO), Bank Transfer (1), Customer Support, Solana (SOL), Polkadot (DOT), Sand (SAND), Mobile Phone Transfer, Compound (COMP), OMG Network (OMG), Matic Token (Ethereum network) (MATIC), Matic Token (Polygon network) (MATIC), POL Token (Polygon network) (POL), Bank Transfer (SPEI)

Jul 28, 19:45:02 GMT+0
Identified - On Friday, August 7th, from 03:00 to 05:55 UTC, we will be performing general maintenance to improve our services. During this 3-hour window, the following services will be unavailable: - All fiat and crypto deposit services - All fiat and crypto withdrawal services - Trading - Conversions - Stock operations We expect all services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds will remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. -------------------------------------------------------- El jueves 6 de agosto, a partir de las 21:00 MXT | 22:00 COT | 00:00 ART (viernes 7) y con una duración de 3 horas, realizaremos un mantenimiento general para mejorar nuestros servicios. Durante este período, los siguientes servicios no estarán disponibles: - Todos los servicios de depósito en moneda fiduciaria y crypto. - Todos los servicios de retiro en moneda fiduciaria y crypto. - Trading - Conversiones - Operativa de acciones Esperamos que todos los servicios reanuden sus operaciones normales inmediatamente después de la finalización del mantenimiento. Ofrecemos disculpas por cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecerán seguros en todo momento. Si necesita asistencia adicional, por favor contacte a nuestro equipo de Soporte al Cliente en https://support.bitso.com/. -------------------------------------------------------- Na sexta-feira, 7 de agosto, das 00:00 às 02:55 BRT, estaremos realizando manutenção geral para aprimorar nossos serviços. Durante esta janela de 3 horas, os seguintes serviços estarão indisponíveis: - Todos os serviços de depósitos fiduciários e de criptomoedas - Todos os serviços de saques fiduciários e de criptomoedas - Trading - Conversões - Operações com ações Esperamos que todos os serviços retomem as operações normais imediatamente após a conclusão da manutenção. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão enquanto trabalhamos para melhorar a confiabilidade e o desempenho dos nossos sistemas. Tenha a certeza de que os seus fundos permanecerão seguros em todos os momentos. Se precisar de assistência adicional, por favor, entre em contato com a nossa equipe de Suporte ao Cliente em: https://support.bitso.com/..

Aug 7, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 7, 05:55:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 20 hours and 52 minutes

Aug 3, 16:48:27 GMT+0
Investigating - We are currently experiencing a significant latency affecting the ability to quote and convert RFQ (Request for Quotation). Our engineering team is already working on this case. We apologize for any inconvenience this may cause and appreciate your understanding. For further assistance, please contact our Customer Support team at https://support.bitso.com/ ----------------------------------------------------------------- Actualmente estamos experimentando una latencia significativa que afecta la capacidad de cotizar y convertir RFQ (Request for Quotation). Nuestro equipo de ingeniería ya está trabajando en este caso. Nos disculpamos por cualquier inconveniente que esto pueda causar y agradecemos tu comprensión. Para obtener más asistencia, ponte en contacto con nuestro equipo de Atención a Clientes en https://support.bitso.com/ ----------------------------------------------------------------- No momento, estamos enfrentando uma latência significativa que afeta a capacidade de cotar e converter RFQ (Request for Quotation). Nossa equipe de engenharia já está trabalhando neste caso. Pedimos desculpas por qualquer inconveniente que isso possa causar e agradecemos a sua compreensão. Para obter mais ajuda, entre em contato com nossa equipe de Suporte ao Cliente em https://support.bitso.com.

Aug 3, 17:55:05 GMT+0
Monitoring - A fix has been implemented and we are monitoring the results..

Aug 4, 13:40:02 GMT+0
Resolved - This incident has been resolved..

Duration: 3 hours

Affected Components: ACH/PSE

Jul 30, 16:50:03 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. ACH Colombia informa que realizará semanalmente actividades de mantenimiento en el servicio PSE, las cuales pueden generar intermitencias en las transacciones. Las ventanas programadas son: Domingo de 22:00 a 22:10 Lunes de 01:00 a 04:00 Durante estos periodos, algunas operaciones pueden presentar intermitencias. Equipo Cobre. ----------- Our commitment is to keep you informed. ACH Colombia has informed us that weekly maintenance activities will be performed on the PSE service, which may cause intermittent transaction issues. The scheduled windows are: Sunday from 22:00 to 22:10 Monday from 01:00 to 04:00 During these periods, some operations may experience intermittent service disruptions. Cobre Team..

Aug 3, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 10 minutes

Affected Components: ACH/PSE

Jul 30, 16:50:03 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. ACH Colombia informa que realizará semanalmente actividades de mantenimiento en el servicio PSE, las cuales pueden generar intermitencias en las transacciones. Las ventanas programadas son: Domingo de 22:00 a 22:10 Lunes de 01:00 a 04:00 Durante estos periodos, algunas operaciones pueden presentar intermitencias. Equipo Cobre. ----------- Our commitment is to keep you informed. ACH Colombia has informed us that weekly maintenance activities will be performed on the PSE service, which may cause intermittent transaction issues. The scheduled windows are: Sunday from 22:00 to 22:10 Monday from 01:00 to 04:00 During these periods, some operations may experience intermittent service disruptions. Cobre Team..

Aug 3, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 3, 03:10:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 23 hours and 59 minutes

Affected Components: Bridge Orchestration API, KYB Queue, Bridge Customers API

Jul 29, 15:32:59 GMT+0
Identified - Please note Bridge will have planned maintenance on August 1, 2026 at 8PM Pacific Time for up to 30 minutes. We are performing maintenance and upgrades on our production database which will improve reliability.  During this time, the dashboard will not be operational and all requests made to the API will fail with a 503 response code.  If you have any questions, please reply to this message or reach out to @Help-Desk.

Aug 1, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Aug 2, 02:59:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 2 hours and 44 minutes

Affected Components: *I-01, Bre-B

Aug 1, 05:15:02 GMT+0
Resolved - El servicio de Bre-B ya opera con normalidad y la afectación presentada ha sido solucionada. Agradecemos tu comprensión. Equipo Cobre. --------- The Bre-B service is now operating normally, and the reported issue has been resolved. Thank you for your understanding. Cobre Team..

Aug 1, 02:30:34 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Actualmente, el servicio de Bre-B presenta intermitencias que afectan el siguiente producto: Producto afectado: Pagos Durante este periodo, algunas operaciones podrían presentar rechazos, demoras o indisponibilidad. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. -------- Our commitment is to keep you informed. Currently, the Bre-B service is experiencing intermittent issues affecting the following product: Affected product: Payouts During this period, some transactions may experience rejections, delays, or temporary unavailability. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Duration: 17 minutes

Affected Components: *I-01, Bre-B

Jul 31, 23:03:09 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Actualmente, se presentan intermitencias en el servicio de Bre-B que afectan el siguiente producto: Producto afectado: Recaudos Durante este periodo, algunas transacciones podrían presentar demoras, rechazos o inconvenientes en su procesamiento. Esta situación corresponde a una afectación en el servicio de Bre-B y no está relacionada con una falla en los servicios de Cobre. La entidad se encuentra trabajando para restablecer la normalidad del servicio. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ---------- Our commitment is to keep you informed. Currently, intermittent issues are affecting the Bre-B service. Affected product: Payins During this period, some transactions may experience delays, rejections, or processing issues. This situation corresponds to an issue affecting the Bre-B service and is not related to any failure in Cobre's services. The entity is working to restore normal service operations. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 31, 23:20:04 GMT+0
Resolved - El servicio de Bre-B ya opera con normalidad y la afectación presentada ha sido solucionada. Agradecemos tu comprensión. Equipo Cobre. ------------------------- Bre-B services are now operating normally and the reported issue has been resolved. Thank you for your understanding. Cobre Team..

Duration: 1 day and 15 minutes

Affected Components: BlindPay API

Jul 30, 14:40:33 GMT+0
Identified - EUR (SEPA) payouts are experiencing delays due to a technical issue at the banking partner that settles EUR payments in Europe. While the issue is being fixed, we recommend holding off on creating new EUR payouts. Any EUR payout created during this period may not process, in which case the funds are automatically returned to the sender wallet. No funds are at risk. All other currencies and rails are operating normally. We will post updates here..

Jul 31, 14:55:21 GMT+0
Identified - The banking partner has identified the root cause and is deploying a fix, expected by end of day today. We continue to recommend holding new EUR (SEPA) payouts until we confirm processing has resumed. Funds remain safe; any payout created during this period is automatically returned to the sender wallet..

Jul 31, 14:55:21 GMT+0
Monitoring - The banking partner has deployed a fix and we are validating EUR (SEPA) payouts end-to-end now. We will confirm here once processing is fully restored. Funds remain safe; any payout that fails during validation is automatically returned to the sender wallet..

Jul 31, 14:55:21 GMT+0
Resolved - EUR (SEPA) payouts are fully restored. Processing resumed and was validated end-to-end on July 29 at ~17:00 UTC, and payouts have been completing normally since. Funds were safe throughout; any payout that failed during the incident was automatically returned to the sender wallet..

Duration: 2 hours and 42 minutes

Affected Components: *E-02, Bre-B

Jul 29, 16:27:54 GMT+0
Monitoring - Nuestro compromiso es mantenerte al tanto. Actualmente, el servicio de Bre-B presenta intermitencias que afectan el siguiente producto: Producto afectado: Pagos y recaudos Durante este periodo, algunas operaciones podrían presentar rechazos, demoras o indisponibilidad. Esta situación corresponde a una afectación en el servicio de Bre-B y no está relacionada con una falla en los servicios de Cobre. La entidad se encuentra trabajando para restablecer la normalidad del servicio. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. -------- Our commitment is to keep you informed. Currently, the Bre-B service is experiencing intermittent issues affecting the following product: Affected product: Pay-ins and Payouts During this period, some transactions may experience rejections, delays, or temporary unavailability. This situation corresponds to an issue with the Bre-B service and is not related to any failure in Cobre's services. The entity is working to restore normal service operations. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 29, 19:10:02 GMT+0
Resolved - El servicio de Bre-B ya opera con normalidad y la afectación presentada ha sido solucionada. Agradecemos tu comprensión. Equipo Cobre. --------- The Bre-B service is now operating normally, and the reported issue has been resolved. Thank you for your understanding. Cobre Team..

Duration: 2 hours and 30 minutes

Affected Components: Bank Transfer (SPEI)

Jul 14, 18:15:03 GMT+0
Identified - We will conduct scheduled maintenance on Tuesday, July 28th, 2026, from 10:30 to 13:00 UTC. During this window, deposits and withdrawals for SPEI will be unavailable. We expect services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. --------------------------------------------------- Realizaremos tareas de mantenimiento programadas el martes 28 de julio de 2026, de 04:30 a 07:00 MXT. Durante este periodo, no estarán disponibles los depósitos ni los retiros de SPEI. Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecen protegidos en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de Atención al Cliente en https://support.bitso.com/..

Jul 28, 10:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 28, 13:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours

Affected Components: Identity Proofing

Jul 28, 09:00:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 14, 16:20:02 GMT+0
Identified - One of our providers will be undergoing scheduled maintenance: - Start: July 27, 11:00 PM (CDMX time) - End: July 28, 3:00 AM (CDMX time) - Estimated duration: 4 hours During this window, users may experience intermittent delays when we validate new MX user data. If affected, you may briefly see a "we are validating your data" screen. This maintenance does not affect other platform operations. We apologize for any inconvenience and appreciate your patience. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. -------------------------- Uno de nuestros proveedores estará en mantenimiento programado: - Inicio: 27 de julio, 11:00 PM (hora CDMX) - Fin: 28 de julio, 3:00 AM (hora CDMX) - Duración estimada: 4 horas Durante este periodo, es posible que los usuarios experimenten demoras intermitentes al validar los datos de nuevos usuarios de MX. Si te ves afectado, es posible que veas brevemente la pantalla "estamos validando tus datos". Este mantenimiento no afecta el resto de las operaciones de la plataforma. Ofrecemos una disculpa por cualquier inconveniente y agradecemos tu paciencia. Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com..

Jul 28, 05:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 55 minutes

Affected Components: *E-02, Conexiones con bancos

Jul 27, 23:09:37 GMT+0
Monitoring - Nuestro compromiso es mantenerte al tanto. Actualmente, Nequi presenta intermitencias que pueden afectar los servicios de Payins y Payouts. Durante este periodo, algunas transacciones podrían presentar rechazos debido a una incidencia del lado de Nequi. El equipo de Nequi ya se encuentra trabajando para restablecer el servicio lo antes posible. Te informaremos tan pronto la operación vuelva a la normalidad. Los demás medios de pago continúan operando con normalidad. Agradecemos tu comprensión y paciencia mientras la entidad trabaja en la resolución de esta situación. We are committed to keeping you informed. Nequi is currently experiencing intermittent issues that may affect Payins and Payouts. During this period, some transactions may be rejected due to an issue on Nequi's side. The Nequi team is actively working to restore the service as soon as possible. We will keep you informed and provide an update once normal operations have resumed. All other payment methods continue to operate normally. We appreciate your patience and understanding while Nequi works to resolve this issue..

Jul 28, 00:05:02 GMT+0
Monitoring - La incidencia que afectaba los servicios de Payins y Payouts a través de Nequi ha sido solucionada por la entidad. Los servicios se encuentran completamente restablecidos y operando con normalidad. Continuaremos monitoreando el sistema para garantizar su estabilidad. Agradecemos tu comprensión y paciencia. Equipo Cobre The incident affecting Payins and Payouts through Nequi has been resolved by the financial institution. Services have been fully restored and are operating normally. We will continue monitoring the system to ensure its stability. Thank you for your patience and understanding. Cobre Team.

Jul 28, 00:05:02 GMT+0
Resolved - Resuelto La incidencia que afectaba los servicios de Payins y Payouts a través de Nequi ha sido solucionada por la entidad. Los servicios se encuentran completamente restablecidos y operando con normalidad. Continuaremos monitoreando el sistema para garantizar su estabilidad. Agradecemos tu comprensión y paciencia. Equipo Cobre Resolved The incident affecting Payins and Payouts through Nequi has been resolved by the financial institution. Services have been fully restored and are operating normally. We will continue monitoring the system to ensure its stability. Thank you for your patience and understanding. Cobre Team.

Duration: 3 minutes

Affected Components: ACH/PSE

Jul 27, 06:03:00 GMT+0
Completed - Maintenance has completed successfully.

Jul 23, 16:00:03 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. ACH Colombia informa que realizará semanalmente actividades de mantenimiento en el servicio PSE, las cuales pueden generar intermitencias en las transacciones. Las ventanas programadas son: Domingo de 22:00 a 22:10 Lunes de 01:00 a 04:00 Durante estos periodos, algunas operaciones pueden presentar intermitencias. Equipo Cobre. ----------- Our commitment is to keep you informed. ACH Colombia has informed us that weekly maintenance activities will be performed on the PSE service, which may cause intermittent transaction issues. The scheduled windows are: Sunday from 22:00 to 22:10 Monday from 01:00 to 04:00 During these periods, some operations may experience intermittent service disruptions. Cobre Team..

Jul 27, 06:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 10 minutes

Affected Components: ACH/PSE

Jul 23, 15:55:02 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. ACH Colombia informa que realizará semanalmente actividades de mantenimiento en el servicio PSE, las cuales pueden generar intermitencias en las transacciones. Las ventanas programadas son: Domingo de 22:00 a 22:10 Lunes de 01:00 a 04:00 Durante estos periodos, algunas operaciones pueden presentar intermitencias. Equipo Cobre. ----------- Our commitment is to keep you informed. ACH Colombia has informed us that weekly maintenance activities will be performed on the PSE service, which may cause intermittent transaction issues. The scheduled windows are: Sunday from 22:00 to 22:10 Monday from 01:00 to 04:00 During these periods, some operations may experience intermittent service disruptions. Cobre Team..

Jul 27, 03:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 27, 03:10:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 days and 17 minutes

Affected Components: *E-02, Conexiones con bancos

Jul 26, 22:47:35 GMT+0
Monitoring - Nuestro compromiso es mantenerte al tanto. Actualmente, Bancolombia presenta una incidencia que afecta el producto de Pagos (Payouts). Tras la finalización del mantenimiento programado de Bancolombia, que concluyó hoy a las 5:00 p. m. (UTC-5), el servicio de Payouts hacia Bancolombia y Nequi aún no ha recuperado su operación normal. El equipo de Bancolombia se encuentra trabajando para restablecer la normalidad del servicio. Continuaremos monitoreando la situación y compartiremos nuevas actualizaciones tan pronto tengamos más información. Agradecemos tu paciencia y comprensión. We are committed to keeping you informed. Bancolombia is currently experiencing an incident affecting the Payouts service. Following the completion of Bancolombia's scheduled maintenance, which ended today at 5:00 PM (UTC-5), the Payouts service to Bancolombia and Nequi has not yet returned to normal operation. The Bancolombia team is actively working to restore the service. We will continue monitoring the situation and will provide updates as soon as more information becomes available. Thank you for your patience and understanding..

Jul 31, 23:05:02 GMT+0
Resolved - This incident has been resolved..

Duration: 2 hours and 30 minutes

Affected Components: Conexiones con bancos

Jul 26, 19:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 19:30:03 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Te informamos que la ventana de mantenimiento programado de Bancolombia se extendió hasta las 5:00 p.m GMT-5. del domingo 26 de julio. Inicialmente estaba prevista desde el sábado 25 de julio a las 10:30 p.m. hasta las 2:00 p.m. del domingo 26 de julio. Producto afectado: Pagos y recaudos Durante este periodo, algunas operaciones podrían presentar indisponibilidad temporal o demoras en su procesamiento. Te recomendamos programar tus operaciones con anticipación para evitar contratiempos. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ------ Our commitment is to keep you informed. Please note that Bancolombia's scheduled maintenance window has been extended until 5:00 p.m GMT-5. on Sunday, July 26. It was originally scheduled from Saturday, July 25 at 10:30 p.m. until 2:00 p.m. on Sunday, July 26. Affected product: Pay-ins and Payouts During this period, some transactions may experience temporary unavailability or processing delays. We recommend planning your operations in advance to avoid any inconvenience. We will keep you informed of any updates through this channel. Thank you for your understanding..

Jul 26, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 30 minutes

Affected Components: Conexiones con bancos

Jul 26, 14:05:04 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Te informamos que Bancolombia realizará una ventana de mantenimiento programado el sábado 25 de julio, desde las 10:30 p.m. hasta las 2:00 p.m. del domingo 26 de julio. Producto afectado: Pagos y recaudos Durante este periodo, algunas operaciones podrían presentar indisponibilidad temporal o demoras en su procesamiento. Te recomendamos programar tus operaciones con anticipación para evitar contratiempos. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ------ Our commitment is to keep you informed. Please note that Bancolombia will perform scheduled maintenance on Saturday, July 25, from 10:30 p.m. until 2:00 p.m. on Sunday, July 26. Affected product: Pay-ins and Payouts During this period, some transactions may experience temporary unavailability or processing delays. We recommend planning your operations in advance to avoid any inconvenience. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 26, 14:15:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 19:45:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 5 hours and 19 minutes

Affected Components: *E-02, Conexiones con bancos

Jul 26, 12:56:04 GMT+0
Monitoring - Actualmente, Nequi presenta una incidencia que afecta el producto de Pagos (Payouts). Durante este periodo, las transferencias hacia cuentas Nequi no se encuentran disponibles debido a una incidencia presentada por la entidad. El equipo de Nequi se encuentra trabajando para restablecer el servicio lo antes posible. Continuaremos monitoreando la situación y compartiremos nuevas actualizaciones tan pronto tengamos más información. We are committed to keeping you informed. Nequi is currently experiencing an incident affecting the Payouts service. During this period, payouts to Nequi accounts are currently unavailable due to an incident on Nequi's side. The Nequi team is actively working to restore the service as soon as possible. We will continue monitoring the situation and will provide updates as soon as more information becomes available..

Jul 26, 18:15:02 GMT+0
Resolved - La incidencia que afectaba el producto de Pagos (Payouts) hacia cuentas Nequi ha sido solventada por la entidad. El servicio de transferencias se encuentra completamente restablecido y funcionando con normalidad. Continuaremos monitoreando el sistema para garantizar la estabilidad de la plataforma. Equipo Cobre The issue impacting the Payouts product to Nequi accounts has been resolved by Nequi's team. Transfer services are now fully restored and operating normally. We will continue monitoring the system to ensure ongoing stability. Cobre team.

Duration: 2 hours

Affected Components: Conexiones con bancos

Jul 21, 16:35:02 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Te informamos que Nequi realizará una ventana de mantenimiento programado el sábado 25 de julio, desde las 10:30 p.m. hasta las 12:30 a.m. del domingo 26 de julio (hora Colombia). Producto afectado: Pagos Durante este periodo, no será posible realizar dispersión de pagos hacia Nequi. Te recomendamos programar tus operaciones con anticipación para evitar contratiempos. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ------ Our commitment is to keep you informed. Please note that Nequi will perform scheduled maintenance on Saturday, July 25, from 10:30 p.m. to 12:30 a.m. on Sunday, July 26 (Colombia time). Affected product: Payouts During this period, it will not be possible to process payouts to Nequi. We recommend planning your operations in advance to avoid any inconvenience. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 26, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 05:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours and 30 minutes

Affected Components: Conexiones con bancos

Jul 21, 14:50:02 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Te informamos que Bancolombia realizará una ventana de mantenimiento programado el sábado 25 de julio, desde las 10:30 p.m. hasta las 2:00 p.m. del domingo 26 de julio. Producto afectado: Pagos y recaudos Durante este periodo, algunas operaciones podrían presentar indisponibilidad temporal o demoras en su procesamiento. Te recomendamos programar tus operaciones con anticipación para evitar contratiempos. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ------ Our commitment is to keep you informed. Please note that Bancolombia will perform scheduled maintenance on Saturday, July 25, from 10:30 p.m. until 2:00 p.m. on Sunday, July 26\. Affected product: Pay-ins and Payouts During this period, some transactions may experience temporary unavailability or processing delays. We recommend planning your operations in advance to avoid any inconvenience. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 26, 03:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 07:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 8 hours

Affected Components: ACH/PSE

Jul 9, 22:00:02 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. ACH Colombia informa que se realizará una ventana de mantenimiento preventivo en el servicio PSE desde el 25 de julio de 2026 a las 09:00 p.m. hasta el 26 de julio de 2026 a las 05:00 a.m. (hora Colombia). Producto afectado: Recaudos Durante este periodo, el servicio podrá presentar intermitencias y, entre las 12:00 a.m. y las 03:00 a.m. del 26 de julio de 2026, se presentará una indisponibilidad total. Te recomendamos programar tus operaciones con anticipación para evitar contratiempos. Agradecemos tu comprensión. Equipo Cobre. --------- Our commitment is to keep you informed. ACH Colombia informs that preventive maintenance will be performed on the PSE service from July 25, 2026, at 09:00 p.m. until July 26, 2026, at 05:00 a.m. (Colombia time). Affected product: Payins During this period, the service may experience intermittent issues, and between 12:00 a.m. and 03:00 a.m. on July 26, 2026, there will be a complete service outage. We recommend planning your operations in advance to avoid any inconvenience. Thank you for your understanding. Cobre Team..

Jul 26, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 10:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 9 hours

Affected Components: Bre-B

Jul 24, 23:05:03 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Se ha programado un mantenimiento por parte de Bancolombia, el cual podría generar intermitencias temporales en los servicios de Bre-B durante la siguiente ventana: Fecha y hora (UTC-5): 25 de julio de 2026, 10:00 p. m. al 26 de julio de 2026, 7:00 a. m. Servicios que podrían verse afectados: Registro, consulta, modificación y cancelación de llaves Bre-B (P2P y P2M). Transferencias por llaves o códigos QR (P2P y P2M). Créditos recibidos a través de Bre-B. Durante este periodo, algunas operaciones podrían presentar intermitencias temporales. De acuerdo con la información proporcionada por Bancolombia, no se espera una indisponibilidad continua durante toda la ventana de mantenimiento. Continuaremos monitoreando el servicio y comunicaremos cualquier novedad a través de esta página. Agradecemos tu comprensión. Our commitment is to keep you informed. Bancolombia has scheduled a maintenance window that may cause temporary intermittent issues with Bre-B services during the following period: Date and time (UTC-5): July 25, 2026, 10:00 p.m. to July 26, 2026, 7:00 a.m. Services that may be affected: Bre-B key registration, lookup, update, and deletion (P2P and P2M). Transfers using Bre-B keys or QR codes (P2P and P2M). Incoming credits through Bre-B. During this maintenance window, some operations may experience temporary intermittent issues. According to the information provided by Bancolombia, a continuous service outage is not expected throughout the entire maintenance window. We will continue monitoring the service and provide updates through this status page if necessary. Thank you for your understanding..

Jul 25, 15:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 26, 00:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 33 minutes

Affected Components: Recaudos

Jul 25, 01:26:34 GMT+0
Monitoring - Actualmente, PSE - Nequi presenta intermitencias que pueden afectar el siguiente producto: Recaudos La afectación corresponde a una novedad interna en la entidad Nequi. Durante este periodo, algunas operaciones podrían presentar demoras o rechazos mientras el equipo técnico de Nequi trabaja en la resolución de la incidencia. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. Currently, PSE - Nequi is experiencing intermittent issues that may affect the following product: Payin The issue originates from an internal incident on Nequi's side. During this period, some operations may experience delays or rejections while Nequi's technical team works to resolve the incident. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 25, 02:00:03 GMT+0
Resolved - La intermitencia presentada en el servicio de PSE ha sido solucionada y los recaudos Nequi ya operan con normalidad. Agradecemos tu comprensión. Equipo Cobre. --------- The intermittent issue affecting the PSE service has been resolved, and Nequi Pay-ins are now operating normally. Thank you for your understanding. Cobre Team..

Duration: 30 minutes

Affected Components: *I-01, Stable

Jul 22, 21:30:01 GMT+0
Identified - Maintenance is now in progress.

Jul 22, 21:30:03 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Te informamos que hoy se realizará una ventana de mantenimiento programado sobre el servicio de Global Payouts / Stable Payouts, entre las 3:45 p.m. y las 5:00 p.m. (COT). Producto afectado: Pagos Durante este periodo, el servicio de Global Payouts / Stable Payouts no estará disponible debido a un mantenimiento programado de los pagos en blockchain. Te recomendamos programar tus operaciones con anticipación para evitar contratiempos. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. --------- Our commitment is to keep you informed. Please note that today, Global Payouts / Stable Payouts will undergo scheduled maintenance from 3:45 p.m. to 5:00 p.m. (COT). Affected product: Payouts During this period, the Global Payouts / Stable Payouts service will be unavailable due to scheduled blockchain payment maintenance. We recommend planning your operations in advance to avoid any inconvenience. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team.

Jul 22, 22:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Stable

Jul 22, 19:40:03 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Te informamos que hoy se realizará una ventana de mantenimiento programado sobre el servicio de Global Payouts / Stable Payouts, entre las 3:45 p.m. y las 4:15 p.m. (COT). Producto afectado: Pagos Durante este periodo, el servicio de Global Payouts / Stable Payouts no estará disponible debido a un mantenimiento programado de los pagos en blockchain. Te recomendamos programar tus operaciones con anticipación para evitar contratiempos. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. --------- Our commitment is to keep you informed. Please note that today, Global Payouts / Stable Payouts will undergo scheduled maintenance from 3:45 p.m. to 4:15 p.m. (COT). Affected product: Payouts During this period, the Global Payouts / Stable Payouts service will be unavailable due to scheduled blockchain payment maintenance. We recommend planning your operations in advance to avoid any inconvenience. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 22, 20:45:01 GMT+0
Identified - Maintenance is now in progress.

Jul 22, 21:15:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 23 days, 1 hour and 55 minutes

Affected Components: *I-01, Conexiones con bancos

Sep 14, 22:27:56 GMT+0
Resolved - This incident has been resolved.

Jul 22, 20:33:19 GMT+0
Monitoring - Nuestro compromiso es mantenerte al tanto. Actualmente, Coltefinanciera no se encuentra disponible en la lista de bancos debido a un problema técnico en la comunicación de pagos con Cobre, lo que puede afectar el siguiente producto: Pagos Mientras trabajamos en la solución, no será posible seleccionar Coltefinanciera como entidad bancaria para realizar pagos. Los equipos de Coltefinanciera y Cobre se encuentran trabajando de manera conjunta para restablecer el servicio en el menor tiempo posible. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu paciencia y comprensión. Equipo Cobre. Our commitment is to keep you informed. Coltefinanciera is currently unavailable in the list of supported banks due to a technical issue affecting payment communications with Cobre, which may impact the following product: Payments While we work on resolving the issue, it will not be possible to select Coltefinanciera as a bank when making payments. The Coltefinanciera and Cobre teams are working together to restore the service as quickly as possible. We will keep you informed of any updates through this channel. Thank you for your patience and understanding. Cobre Team.

Duration: 7 hours and 40 minutes

Affected Components: Recaudos, *E-02

Jul 22, 16:15:10 GMT+0
Monitoring - Nuestro compromiso es mantenerte al tanto. Actualmente, estamos presentando intermitencia en la recepción de algunas respuestas por parte de Bancolombia, lo que afecta el siguiente producto: Producto afectado: Recaudos Durante este periodo, algunas transacciones podrían presentar demoras en la confirmación de su estado. Esta situación corresponde a una afectación del lado de Bancolombia y no está relacionada con una falla en los servicios de Cobre. La entidad se encuentra trabajando para restablecer la normalidad del servicio. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ----- Our commitment is to keep you informed. Currently, we are experiencing intermittent delays in receiving some responses from Bancolombia, affecting the following product: Affected product: Pay-ins During this period, some transactions may experience delays in receiving their final status confirmation. This situation corresponds to an issue on Bancolombia's side and is not related to any failure in Cobre's services. The entity is working to restore normal service operations. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 22, 23:55:02 GMT+0
Resolved - El servicio de Bancolombia ya opera con normalidad y la afectación presentada ha sido solucionada. Agradecemos tu comprensión. Equipo Cobre. -------- Bancolombia services are now operating normally and the reported issue has been resolved. Thank you for your understanding. Cobre Team..

Duration: 35 minutes

Affected Components: Stable

Jul 22, 02:00:07 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Actualmente, Stable Payouts tendrá una indisponibilidad programada por mantenimiento, la cual puede afectar el siguiente producto: Pagos La ventana de mantenimiento se llevará a cabo el miércoles 22 de julio, entre las 3:45 p. m. y las 4:20 p. m. (UTC-5, Colombia). Durante este periodo, algunas operaciones podrían presentar indisponibilidad. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. Our commitment is to keep you informed. Stable Payouts will undergo scheduled maintenance, which may affect the following product: Payouts The maintenance window is scheduled for Wednesday, July 22, from 3:45 PM to 4:20 PM (UTC-5, Colombia). During this period, some transactions may experience service unavailability. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 22, 08:45:01 GMT+0
Identified - Maintenance is now in progress.

Jul 22, 09:20:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 30 minutes

Affected Components: Conexiones con bancos

Jul 17, 21:30:02 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Te informamos que el martes 21 de julio, a las 09:00 p.m. (hora Colombia), se realizará una ventana de mantenimiento programado. Durante este periodo, el servicio podría presentar una indisponibilidad temporal de aproximadamente 30 minutos. Te recomendamos programar tus operaciones con anticipación para evitar contratiempos. Agradecemos tu comprensión. Equipo Cobre. ------ Our commitment is to keep you informed. Please note that on Tuesday, July 21, at 09:00 p.m. (Colombia time), a scheduled maintenance window will take place. During this period, the service may experience a temporary outage of approximately 30 minutes. We recommend planning your operations in advance to avoid any inconvenience. Thank you for your understanding. Cobre Team..

Jul 22, 02:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 22, 02:30:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 3 hours

Affected Components: Bank Transfer (SPEI)

Jul 14, 18:10:03 GMT+0
Identified - We will conduct scheduled maintenance on Tuesday, July 21st, 2026, from 10:00 to 13:00 UTC. During this window, deposits and withdrawals for SPEI will be unavailable. We expect services to resume normal operations immediately following the completion of the maintenance. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve the reliability and performance of our systems. Rest assured, your funds remain secure at all times. If you need further assistance, please contact our Customer Support team at https://support.bitso.com/. --------------------------------------------------- Realizaremos tareas de mantenimiento programadas el martes 21 de julio de 2026, de 04:00 a 07:00 MXT. Durante este periodo, no estarán disponibles los depósitos ni los retiros de SPEI. Esperamos que los servicios se reanuden con normalidad inmediatamente después de finalizar el mantenimiento. Lamentamos cualquier inconveniente que esto pueda causar y agradecemos su comprensión mientras trabajamos para mejorar la fiabilidad y el rendimiento de nuestros sistemas. Tenga la seguridad de que sus fondos permanecen protegidos en todo momento. Si necesita más ayuda, póngase en contacto con nuestro equipo de Atención al Cliente en https://support.bitso.com/..

Jul 21, 10:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 21, 13:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 18 minutes

Affected Components: *E-02, Bre-B

Jul 18, 22:26:38 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. Actualmente, el Banco de la República informa que se presenta indisponibilidad en el ambiente de producción de Breb, desde las 05:05 p.m. presenta intermitencias que pueden afectar el siguiente producto: Pagos y recaudos Durante este periodo, algunas operaciones podrían presentar rechazos, demoras e indisponibilidad. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ---- Our commitment is to keep you informed. Currently, banco de la república reports that there is unavailability in breb's production environment, since 05:05 p.m. there are intermittent issues that may affect the following product: Payments and collections During this period, some operations may experience rejections, delays and unavailability. We will keep you updated on any developments through this channel. We appreciate your understanding. Cobre team..

Jul 18, 22:45:02 GMT+0
Resolved - La indisponibilidad presentada en el ambiente de producción de Bre-B ha sido solucionada y los servicios de pagos y recaudos ya operan con normalidad. Agradecemos tu comprensión. Equipo Cobre. -------- The service disruption affecting the Bre-B production environment has been resolved, and Pay-ins and Payouts are now operating normally. Thank you for your understanding. Cobre Team..

Duration: 1 hour and 29 minutes

Affected Components: Recaudos

Jul 18, 16:40:40 GMT+0
Monitoring - Nuestro compromiso es mantenerte al tanto. Actualmente, se presenta una intermitencia en el servicio de PSE que afecta el siguiente producto: Producto afectado: Recaudos Nequi Durante este periodo, algunas transacciones podrían presentar demoras o inconvenientes en su procesamiento. Esta situación corresponde a una afectación en el servicio de PSE y no está relacionada con una falla en los servicios de Cobre. La entidad se encuentra trabajando para restablecer la normalidad del servicio. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ------ Our commitment is to keep you informed. Currently, the PSE service is experiencing intermittent issues affecting the following product: Affected product: Nequi Pay-ins During this period, some transactions may experience delays or processing issues. This situation corresponds to an issue with the PSE service and is not related to any failure in Cobre's services. The entity is working to restore normal service operations. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 18, 18:10:03 GMT+0
Resolved - La intermitencia presentada en el servicio de PSE ha sido solucionada y los recaudos Nequi ya operan con normalidad. Agradecemos tu comprensión. Equipo Cobre. --------- The intermittent issue affecting the PSE service has been resolved, and Nequi Pay-ins are now operating normally. Thank you for your understanding. Cobre Team..

Duration: 2 hours and 20 minutes

Affected Components: *E-02, Bre-B

Jul 18, 00:04:59 GMT+0
Identified - Nuestro compromiso es mantenerte al tanto. El Banco de la República informa que actualmente se presenta una indisponibilidad en el ambiente de producción DICE, por lo que el servicio de gestión de llaves de Bre-B no se encuentra disponible. Durante este periodo, no será posible realizar operaciones relacionadas con la gestión de llaves. El Banco de la República se encuentra trabajando para restablecer la normalidad del servicio. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ----- Our commitment is to keep you informed. The Banco de la República reports that there is currently an outage in the DICE production environment, causing the Bre-B key management service to be unavailable. During this period, key management operations will not be available. The Banco de la República is working to restore normal service operations. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 18, 02:25:02 GMT+0
Resolved - El servicio de Bre-B ya opera con normalidad y la afectación presentada ha sido solucionada. Agradecemos tu comprensión. Equipo Cobre. ------- The Bre-B service is now operating normally, and the reported issue has been resolved. Thank you for your understanding. Cobre Team..

Duration: 2 hours and 3 minutes

Affected Components: Bre-B

Jul 17, 20:27:04 GMT+0
Monitoring - Nuestro compromiso es mantenerte al tanto. El Banco de la República informa que actualmente se presenta una indisponibilidad en el ambiente de producción DICE, por lo que el servicio de gestión de llaves de Bre-B no se encuentra disponible. Durante este periodo, no será posible realizar operaciones relacionadas con la gestión de llaves. El Banco de la República se encuentra trabajando para restablecer la normalidad del servicio. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. ----- Our commitment is to keep you informed. The Banco de la República reports that there is currently an outage in the DICE production environment, causing the Bre-B key management service to be unavailable. During this period, key management operations will not be available. The Banco de la República is working to restore normal service operations. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 17, 22:30:04 GMT+0
Resolved - El servicio de Bre-B ya opera con normalidad y la afectación presentada ha sido solucionada. Agradecemos tu comprensión. Equipo Cobre. ------ Bre-B services are now operating normally and the reported issue has been resolved. Thank you for your understanding. Cobre Team..

Duration: 1 hour and 47 minutes

Affected Components: *E-02, Conexiones con bancos

Jul 17, 20:03:23 GMT+0
Monitoring - Nuestro compromiso es mantenerte al tanto. Actualmente, Bancolombia presenta lentitud en la recepción de respuestas de las transacciones con destino a Nequi. Producto afectado: Pagos Durante este periodo, algunas transacciones podrían presentar demoras en la confirmación de su estado. Esta situación corresponde a una afectación del lado de Bancolombia y no está relacionada con una falla en los servicios de Cobre. La entidad se encuentra trabajando para restablecer la normalidad del servicio. Te mantendremos informado sobre cualquier actualización por este medio. Agradecemos tu comprensión. Equipo Cobre. -------- Our commitment is to keep you informed. Currently, Bancolombia is experiencing delays in sending responses for transactions destined to Nequi. Affected product: Payouts During this period, some transactions may experience delays in receiving their final status confirmation. This situation corresponds to an issue on Bancolombia's side and is not related to any failure in Cobre's services. The entity is working to restore normal service operations. We will keep you informed of any updates through this channel. Thank you for your understanding. Cobre Team..

Jul 17, 21:50:02 GMT+0
Resolved - La recepción de respuestas de las transacciones con destino a Nequi ya opera con normalidad y la afectación ha sido solucionada. Agradecemos tu comprensión. Equipo Cobre. ---------- The response delivery for transactions destined to Nequi is now operating normally, and the issue has been resolved. Thank you for your understanding. Cobre Team..