Borderless - BlindPay · BlindPay API — EUR (SEPA) payouts delayed – Incident details

Experiencing partial outage

BlindPay · BlindPay API — EUR (SEPA) payouts delayed

Resolved
Partial outage
Started 2 months agoLasted 1 day

Affected

BlindPay

Partial outage from 2:40 PM to 2:55 PM, Operational from 2:55 PM to 2:55 PM

BlindPay API

Partial outage from 2:40 PM to 2:55 PM, Operational from 2:55 PM to 2:55 PM

Updates
  • Resolved
    UTC
    Resolved
    EUR (SEPA) payouts are fully restored. Processing resumed and was validated end-to-end on July 29 at ~17:00 UTC, and payouts have been completing normally since. Funds were safe throughout; any payout that failed during the incident was automatically returned to the sender wallet.
  • Monitoring
    UTC
    Monitoring
    The banking partner has deployed a fix and we are validating EUR (SEPA) payouts end-to-end now. We will confirm here once processing is fully restored. Funds remain safe; any payout that fails during validation is automatically returned to the sender wallet.
  • Update
    UTC
    Update
    The banking partner has identified the root cause and is deploying a fix, expected by end of day today. We continue to recommend holding new EUR (SEPA) payouts until we confirm processing has resumed. Funds remain safe; any payout created during this period is automatically returned to the sender wallet.
  • Identified
    UTC
    Identified
    EUR (SEPA) payouts are experiencing delays due to a technical issue at the banking partner that settles EUR payments in Europe. While the issue is being fixed, we recommend holding off on creating new EUR payouts. Any EUR payout created during this period may not process, in which case the funds are automatically returned to the sender wallet. No funds are at risk. All other currencies and rails are operating normally. We will post updates here.