Borderless - Bitso · Identity Proofing — Scheduled Maintenance: MX Data Validation — Possible Intermittencies – Maintenance details

Experiencing partial outage

JUL28

Bitso · Identity Proofing — Scheduled Maintenance: MX Data Validation — Possible Intermittencies

CompletedJuly 28, 2026 at 5:00 AM – 9:00 AMUTC

Affects

Bitso

Under maintenance from 5:00 AM to 9:00 AM

Identity Proofing

Under maintenance from 5:00 AM to 9:00 AM

Updates
  • Completed
    July 28, 2026 at 9:00 AMUTC
    Completed
    July 28, 2026 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progress
    July 28, 2026 at 5:00 AMUTC
    In progress
    July 28, 2026 at 5:00 AMUTC
    Maintenance is now in progress
  • Planned
    July 14, 2026 at 4:20 PMUTC
    Planned
    July 14, 2026 at 4:20 PMUTC
    One of our providers will be undergoing scheduled maintenance: - Start: July 27, 11:00 PM (CDMX time) - End: July 28, 3:00 AM (CDMX time) - Estimated duration: 4 hours During this window, users may experience intermittent delays when we validate new MX user data. If affected, you may briefly see a "we are validating your data" screen. This maintenance does not affect other platform operations. We apologize for any inconvenience and appreciate your patience. If you require further assistance, do not hesitate to contact our Customer Support team at https://support.bitso.com. -------------------------- Uno de nuestros proveedores estará en mantenimiento programado: - Inicio: 27 de julio, 11:00 PM (hora CDMX) - Fin: 28 de julio, 3:00 AM (hora CDMX) - Duración estimada: 4 horas Durante este periodo, es posible que los usuarios experimenten demoras intermitentes al validar los datos de nuevos usuarios de MX. Si te ves afectado, es posible que veas brevemente la pantalla "estamos validando tus datos". Este mantenimiento no afecta el resto de las operaciones de la plataforma. Ofrecemos una disculpa por cualquier inconveniente y agradecemos tu paciencia. Si requieres asistencia adicional, no dudes en contactar a nuestro equipo de Soporte al Cliente en https://support.bitso.com.