Borderless - HoneyCoin — This is an example incident – Incident details

Experiencing minor outage

HoneyCoin — This is an example incident

Resolved
Major outage
Started almost 4 years agoLasted almost 4 years
Updates
  • Resolved
    Resolved
    Empathize with those affected and let them know everything is operating as normal.
  • Monitoring
    Monitoring
    Let your users know once a fix is in place, and keep communication clear and precise.
  • Identified
    Identified
    As you continue to work through the incident, update your customers frequently.
  • Investigating
    Investigating
    When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.